Privacy policy, in plain English.

Who we are

OMA Tech Studio is the software arm of Outreach Marketing Agency, based in Lahore, Pakistan. In this policy, "we" and "us" mean OMA Tech Studio.

What we collect

When you visit this website

We use Google Analytics (GA4, property G-RE2Q5M7XHT) to see how people use the site. It records things like the pages you open, roughly where you are, your device and browser, and how you found us.

Google Analytics uses cookies to do this. You can block them in your browser settings and the site will still work.

When you fill in the project form

The form asks for your name, phone number and a message. We save what you send to a file on our server and email a copy to info@outreachmarketingagency.com.

When you message us on WhatsApp

If you message or call us on WhatsApp, we see your number, your name as it shows on WhatsApp, and whatever you send us. WhatsApp's own privacy policy also applies to those chats.

When you call a business that uses Awaaz

Awaaz is our AI receptionist. Businesses use it to answer their SIM and WhatsApp calls.

When Awaaz answers a call, the call is recorded and turned into text. We store the recording, the transcript and your number so the business you called can see them in their dashboard.

If you leave your details as a lead, such as your name and what you need, Awaaz sends them to that business on WhatsApp.

Why we use it

• To reply to your enquiry and quote for your project.
• To run and improve the website.
• To provide Awaaz to the businesses that use it, so they can see their calls and follow up with callers.
• To keep records we need for billing and to meet the law.

We don't sell personal data, and we don't use it for anything unrelated to the reasons above.

Who we share it with

• Hostinger, which hosts our website and server.
• Google, for Google Analytics and email.
• WhatsApp (Meta), when we chat with you or when Awaaz sends a lead to a business.
• Third-party speech and AI providers, which process Awaaz calls so the AI can understand the caller and reply.
• The business you called, for Awaaz calls. They see the recording, transcript and any lead details.
• Authorities, only if the law requires it.

How long we keep it

We keep personal data as long as it's needed for the purpose we collected it for. You can ask us to delete it at any time.

For Awaaz calls, the business you called also decides how long its call records are kept.

Your rights

You can ask us to show you the personal data we hold about you, correct it or delete it. You can also ask us to stop using it.

We may need to check who you are before we act on a request, so we don't hand your data to someone else.

If you called a business that uses Awaaz

The business you called is in charge of your call data. We handle it on their behalf. You can send your request to them, or to us and we'll pass it on and help them deal with it.

If you're in the UK

Some UK businesses, such as takeaways, use Awaaz to answer their phones. For those calls, the business is the controller and we act as a processor on its behalf.

Under UK GDPR you have the right to access your data and to ask for it to be erased. Contact the business you called, or contact us and we'll help.

In Pakistan

We handle data in line with Pakistani law, including the Prevention of Electronic Crimes Act 2016.

Keeping it safe

We use HTTPS on our sites and limit who can get into our servers and dashboards. No system is perfectly secure, but we take reasonable steps to protect your data.

Children

This website and our services aren't aimed at children. We don't knowingly collect personal data from children, and if we find out we have, we'll delete it.

Changes to this policy

If we change how we handle data, we'll update this page and the date at the top.

How to contact us

For any privacy request or question, email info@outreachmarketingagency.com or message us on WhatsApp at +92 371 0160513.

See also our terms of service.